Some problems in the improvement of quality system

Several problems in the improvement of quality system

at present, many domestic packaging enterprises have established quality systems according to ISO9000 standards and passed the certification. Relatively speaking, passing the quality system certification is a short-term work with certain surprise, while improving the quality system requires long-term unremitting efforts. After some packaging enterprises passed the certification, they encountered many difficulties in operation. Due to the lack of continuous improvement, they lost the supporting test: the hydrostatic strength test and melt activity rate played the role of certification, the quality system could not operate effectively, and the quality of products and services had not been improved. In the long run, they gradually lost users and the market. Therefore, the key to the effectiveness of the quality system lies in improvement. To really do a good job of improvement, the key is to solve the following contradictions

I. quality system and enterprise interests

at the beginning of establishing a quality system according to ISO9000 standards, enterprises must clarify why we want to establish such a quality system and pass the certification, what we want to obtain, and after passing the certification, it is also necessary for enterprises to ask themselves what we have obtained

less input and more output is always the goal of enterprises, as is the establishment of quality system. The actual benefits brought to the enterprise by establishing a quality system and passing the certification can be divided into the following three levels:

1. Having established a quality system that meets the standards, obtained the certification certificate, and improved the corporate image

2. We have established a quality system that meets the standards, obtained the certification certificate, improved the corporate image, and significantly improved the product quality and quality assurance ability

3. We have established a quality system that meets the standards, obtained the certification certificate, improved the corporate image, significantly improved the product quality and quality assurance ability, and comprehensively improved the enterprise management level and enterprise quality through the establishment and improvement of the quality system, and even realized the efficient enterprise reorganization, which greatly improved the enterprise efficiency

at present, among the enterprises that have passed the quality system certification, a considerable number of enterprises have only achieved the first level of gains, most of them can reach the second level, but few of them really reach the third level. In fact, certification is only the first step for most enterprises. Since it is difficult for enterprises to invest in the establishment of quality system and will carry out free video interview activities to visit excellent exhibitors during the exhibition, enterprises can only aim to achieve better practical results, take the real improvement of product quality as the core, constantly improve and optimize the all-round quality system, constantly abandon and correct formal or unrealistic things, and through the improvement of quality system, Drive the improvement of the overall management level and quality of the enterprise, so as to maximize the benefits of establishing a quality system

second, quality system and work efficiency

it is often heard that many things are too troublesome after the establishment of the quality system, which is complaining that the establishment and operation of the quality system reduce the work efficiency. How to analyze this view

first, analyze the efficiency under different quality objectives. Which one is more efficient to produce a part with 99% reliability in three days or a part with 99.9% reliability in ten days? Which one is more efficient to produce an aircraft with 99.7% reliability in three months or 99.9% reliability in six months? You can only answer in this way: the efficiency under different quality objectives cannot be compared. If the overall quality objectives, the quality objectives of each process and the actual quality results are improved after the establishment of the quality system, even if the production or development cycle is extended, it cannot be simply regarded as a reduction in efficiency. Of course, the establishment and improvement of quality system often make the quality process more detailed and strict, which may make the production or development process more complex; However, since the clarity and documentation of the process can improve the work efficiency, it must not be considered that the establishment of a quality system will inevitably lead to the extension of the production or development cycle

some people complain that we did spend more time without getting higher quality products. Why does this happen? Although some enterprises have established quality systems according to the standard requirements, many processes are not strictly implemented according to the requirements, which leads to the reduction of efficiency. For example, if the reviewers can't really perform the check in the review process, and if the inspectors don't perform the inspection duties well in the inspection work, these will lead to going through the motions, the quality objectives can't be achieved, and the efficiency will be reduced

managers must find and improve inefficient links according to the actual situation, ensure that the personnel in each process have the corresponding ability, and ensure the quality of each process, so as to ensure the realization of the overall quality goal

in many cases, the improvement of quality can often improve the efficiency. The most important thing is to improve the quality of some overall planning work, which can often greatly improve the efficiency of follow-up work under the condition of meeting the quality requirements. There are many such examples. For example, improving the quality of design planning can improve the efficiency of the design process; Improving the quality of the contract, tender or outsourcing assignment can improve the efficiency of the contract performance process. In the process of quality improvement, special attention should be paid to the quality improvement of such work

III. quality system and product characteristics

iso9000 standard is unique, but products are diverse. Different quality control processes or methods should be determined for different products. Even in the same enterprise, different methods need to be adopted because of different product processing processes and different product quality characteristics. If you copy mechanically, you won't get the highest income. 3D printing polyurethane in PSE Europe

some enterprises or units with many types of products and great product differences will face greater difficulties. For example, an enterprise produces packaging machinery, electronic products, packaging design software, and provides training for users. In order to establish a quality system suitable for the whole enterprise, it must spend a lot of energy to treat different products differently without causing chaos in the system and process. If a certain procedure document is to be used for multiple products, the document must clarify the different requirements for different products or make further detailed provisions in the third level document. Otherwise, the provisions of this process are likely to be too rough, resulting in poor operability or root unsuitability

IV. quality system and enterprise leaders Dr. Zhu LAN, an internationally renowned quality expert, once pointed out that 80% of product quality problems in enterprises are caused by leaders and 20% by workers. The problems of leaders include: insufficient resources, insufficient training for workers, or the fact that leaders only pay attention to quality verbally, without forming a quality value orientation recognized by employees, so workers will inevitably deal with leaders or products casually. The problem of workers is often the irresponsible carelessness of production. Dr. Zhulan pointed out that this is a universal law of quality problems, which is also of practical significance for quality improvement

enterprise leaders or management are the decision makers, the makers of regulations and procedures, the allocators of resources, and the supervisors and inspectors of various work. Whether it is to establish a quality system or other important projects, the management always plays a key role. Therefore, to improve the quality system, we should start with the management and carry out it under the leadership of the management. We should focus on the overall management of enterprises and departments

starting from the management to improve the quality system, we should focus on the following issues:

1. Whether the management really attaches importance to quality, and whether the employees of the enterprise pay real attention to product quality under the leadership of the management

2. Whether various quality related policies or procedures formulated by the management are reasonable

3. Whether the division of responsibilities of senior managers and management departments is clear and reasonable, and whether the division of labor of each work site is reasonable

4. Whether the management has provided necessary resources for each work site

5. Whether the management has provided necessary training for employees

6. Whether the management has established a reasonable quality reward and punishment system

v. quality system and knowledge management

knowledge management is a popular management vocabulary in recent years. It is the introduction and utilization of innovative materials and processes after the introduction of knowledge economy. With the recognition of knowledge economy, &ld